Welcome to the Arcadia Tenant Hub!

We have put together the below information to help you get the most out of your experience as a tenant renting through our agency.

Contacting Our Agency

Email: [email protected]
Phone: 07 3556 8006 (8.30am-5.00pm)

Tenant Portal Login

Tenant Portal

Reporting Maintenance

Hamish, Utility Team
Mobile: 0476 072 590 (contactable within reasonable hours)

Report Maintenance

Tenants are expected to report all maintenance issues to Arcadia Estate Agency as soon as possible.

General Maintenance (non-urgent) issues must be reported to our agency by completing our Maintenance Reporting Form available at the above link. If you are unable to do so, please call our office during business hours.

Emergency Repairs can be reported directly by calling our Maintenance Manager Hamish on 0476 072 590 within reasonable hours of the day. If you cannot get hold of Hamish, or the issue has occurred outside of reasonable hours and you are required to arrange emergency repairs yourself, please do so but use your common sense. The owner will not be liable to pay for the repair if it is found to be at the fault of the tenant.

Frequently Asked Questions

How do I apply for a rental property through your agency?

We use the online application portal 2Apply. Once you have inspected the property, our inspection portal will email you a link where you can apply.

When will my property be inspected and how will I be notified?

Our agency conducts inspections every 3 - 4 months. A day and a two-hour timeframe is provided to you via an RTA Form 9 Entry Notice at least a week prior to the scheduled inspection. We email inspection notices and provide a text message reminder.

If my contents are damaged as a result of the hot water system leaking, is this covered by my landlords insurance?

Tenants are responsible for their own contents insurance at the property. The owner’s insurance does not cover a tenant’s belongings in the event of incidents at the property, including hot water system leaks, burst pipes, storm damage and fire.

What happens if I want a friend to move in or be added to the tenancy agreement?

Our agency requires all adults residing at a property to be on the tenancy agreement. Please note that any changes to an existing tenancy agreement will attract a $110 (inc GST) fee for the processing and preparation of a new document.

In the event that you are wishing to add tenants to your tenancy agreement:

  • Existing tenants inform the agency.
  • Prospective tenant/s complete/s a Tenancy Application Form, submitting to the agency along with a full set of identification and reference documentation.
  • Agency contacts owner to seek approval for change to tenancy agreement.
  • Should the change be approved, all tenants will be required to sign a new agreement at the agency office.
  • Should the new tenant wish to be added to the Bond held with the RTA, a Form 6 Change of Bond Contributors will be completed. Note that the RTA will not refund any funds, and any negotiation or exchange of money will occur between individual tenants.

What happens if I want to be removed from my tenancy agreement so I can move out and the rest of the tenants remain in the house?

In the event that a tenant wishes to be taken off a tenancy agreement, it is important that the tenant wishing to exit the agreement informs the agency in writing. Should the outgoing tenant wish to be removed from the Bond held with the RTA, a Form 6 Change of Bond Contributors will be completed. Note that the RTA will not refund any funds, and any negotiation or exchange of money will occur between individual tenants.

It is also important to note that simply vacating a property does not constitute the termination of a general tenancy agreement. This agreement is a binding contract obliging all those who appear on the document to adhere to the terms of rental payment and maintenance until such time as an agreement to change any terms with the landlord has been reached.

What happens if I want to break my tenancy agreement before the expiry?

This is commonly called a break lease situation. Our agency will try and assist where we can to reduce inconvenience for all involved. The steps are as follows:

  • Tenant informs the agency (with as much notice as possible and at least 14 days prior to the expiry of the tenancy agreement) their intended vacate date by submitting a Form 13 Notice of Intention to Leave.
  • The agency advertises the property as available from the provided vacancy date. We will charge a letting fee (1 week rent + GST) in addition to $180 + GST advertising costs.
  • The tenant continues to pay rent and all property maintenance costs until a new tenant is found. Property is to be kept clean and tidy during this period to facilitate the re-letting process.
  • The Bond will be refunded only once the Vacate Procedure has been completed (see Vacating the Property - Process, below).

What is a Pre-Vacate Inspection?

This meeting is primarily to establish what work is required at the property prior to your vacate date. As required by law, the property must be returned in the same condition as it was received at the commencement of the tenancy, with fair wear and tear considered. This meeting is important to guarantee the best outcome of your Exit Inspection and an agreement on the bond refund.